How do you communicate with your seasonal operators regarding any changes or special instructions
Our innovative Customer Relationship Management (CRM) system works on a real time basis.
Should there be any changes to your account or special instructions needed, we can notify our seasonal operators />SAP but sending them a notification.
This is fed to them via notifications through our mobile reporting devices that all of our seasonal operators are supplied and trained to use.
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We have seasonal closing over the holidays. Can I suspend my service
Yes. Our account managers will confirm with you at the start of the contract any planned seasonal closure dates.
How do you communicate with your clients
Your dedicated Account Manager will be pleased to discuss your requirements and service levels at any time. Additionally, we are able to send the following email notifications to contracts at each site as required: Pre Service We will notify you in ...
What training do you give to your staff
UK Gritting Services run a number of training programs for our seasonal operators in servicing and driving. All of our internal courses are assessed by a quality assurance assessor. to maintain our highest level of training for staff.
Will the team visiting our site be the same each time
To maintain continuity and familiarisation of your site. we try to ensure that the same seasonal operators attend your site at each visit, however this is not always feasible and we may need to send a different operator occasionally. Please rest ...
How do you decide whether to clear snow
UK Gritting Services seasonal operators will clear snow from pedestrian areas if they record an average of 2cm or more snow on the ground when at your site. The area will also be gritted upon clearance. In the case of mechanical snow clearance. the ...