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• Will you notify us when you are coming

  Site service email notifications can be arranged, please discuss with your account manager.

• What if I want to change the gritting area

  Contact your account manager and provide us with formal instructions and we can arrange this

• Can I cancel a scheduled gritting attendance

  Our service is contract based and your insurance is for the duration of this contract. A break in service would effectively break the insurance policy. If you are aware of dates when the site will be closed for operation, please ensure that you ...

• Will all sites receive snow clearance

  All client sites are automatically provided with pedestrian snow clearance unless we are instructed to exclude them. Mechanical snow clearance is an additional service and must be requested and be included within the contract. Our ability to provide ...

• What if there is an accident such as a slip/fall, or vehicle accident that I think has been caused by ice

  Follow your own company health and safety procedures in tending to any injured party, as appropriate. If you can, restrict access to the area that you may feel unsafe. Record the details of all parties involved in the incident. Take photos and ...