Why do you provide the service during the night

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• What do you need to service my site

  Upon initial survey, we will provide you with a risk assessment. together with a plan detailing our recommendations for gritting and snow clearance. A mutual start date is agreed when contracts are signed by both parties

• Why does my service date not always correspond to the day that you attended

  The date of the forecast that triggers the service is referred to as service date and activates the service or the following 24 hour period. So for example, you may have a trigger due to the forecast on the 23rd and the site is then serviced on the ...

• What information do you need to service my site

  Our dedicated account managers will contact you for all of the information required to start up your contract, including site access and billing information.

• Why do you still service if the risk of ice is low

  It may sometimes feel unlikely that an incident may occur on your site at times, however, if the trigger temperature has been reached, then we are obligated under our insurance guarantee to visit your site. Gritting and snow clearance is not just ...

• We have seasonal closing over the holidays. Can I suspend my service

  Yes. Our account managers will confirm with you at the start of the contract any planned seasonal closure dates.