Why does my service date not always correspond to the day that you attended
The date of the forecast that triggers the service is referred to as service date and activates the service or the following 24 hour period. So for example, you may have a trigger due to the forecast on the 23rd and the site is then serviced on the 24th.
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What do you need to service my site
Upon initial survey, we will provide you with a risk assessment. together with a plan detailing our recommendations for gritting and snow clearance. A mutual start date is agreed when contracts are signed by both parties
Why do you provide the service during the night
Many companies prefer for treatment to be delivered throughout the night and this is because the disruption to the site is kept at a minimum. However there is also a benefit to night service, as this is when temperatures are at their lowest and ...
Why do you still service if the risk of ice is low
It may sometimes feel unlikely that an incident may occur on your site at times, however, if the trigger temperature has been reached, then we are obligated under our insurance guarantee to visit your site. Gritting and snow clearance is not just ...
Will you always get to the site
Our success rate for site attendance is extremely high and unless there have been issues beyond our control, for example road closures or site access issues, then we will endeavour to get to site.
How quickly can you be on site if we need you during the day
The time on site will vary depending on the weather conditions and the action that is necessary to make your site safe