Why do you still service if the risk of ice is low

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• Why do you provide the service during the night

  Many companies prefer for treatment to be delivered throughout the night and this is because the disruption to the site is kept at a minimum. However there is also a benefit to night service, as this is when temperatures are at their lowest and ...

• What if there is an accident such as a slip/fall, or vehicle accident that I think has been caused by ice

  Follow your own company health and safety procedures in tending to any injured party, as appropriate. If you can, restrict access to the area that you may feel unsafe. Record the details of all parties involved in the incident. Take photos and ...

• What do you need to service my site

  Upon initial survey, we will provide you with a risk assessment. together with a plan detailing our recommendations for gritting and snow clearance. A mutual start date is agreed when contracts are signed by both parties

• Why does my service date not always correspond to the day that you attended

  The date of the forecast that triggers the service is referred to as service date and activates the service or the following 24 hour period. So for example, you may have a trigger due to the forecast on the 23rd and the site is then serviced on the ...

• Why do you service when the forecast on the tv or a weather website isn’t below zero

  Weather forecasts on TV do not work on the same basis as our weather forecasting tool. Weather forecasts are generally based on the outside air temperature, whereas the forecasting tool that we use, works on local area road surface temperature. This ...